What if an item I have ordered is not in stock?
If an item you have ordered is not in stock, you will be notified promptly about low stock, no stock, and/or partial shipments, also the date when the item will again be available.
What if my item(s) are broken in shipment?
Although extensive efforts are in place to minimize the potential of damaged shipments, on rare occasion, accidental breakage from shipment mishandling by the carrier does occur. In these instances, we require immediate notification not to exceed 14 days after delivery.
Upon notification, we will immediately re-send the original order or portion of the order that was damaged so that delays are kept to a minimum.
We do ask that you keep the damaged order and packaging for 30 days in the instance that the carrier might wish to pick it up for damage verification, and that you take and e-mail a photo of the damaged item(s) for our records.
My shipment is taking a long time. Is it lost?
Orders shipped by USPS can become lost. Lost shipments will be resent upon customer request after the customer has already unsuccessfully contacted their post office about the shipment. A shipment will be considered lost no earlier than: 3 weeks for domestic shipments. 16 weeks for international first class or USPS Canada shipments. Shipments whose tracking identifies them as "delivered" will not be considered lost.
Can I return my items?
We offer refunds for a period of 30 days for domestic orders, and 60 days for international orders from the time of original purchase. The product in its new, unused, unbroken condition must be received at our facility within this time period. This policy excludes custom orders.
All order returns will exclude the cost of shipping as these fees are not retrievable from the shipping carrier.
We do not offer exchanges. If a customer orders incorrectly, unwanted items should be returned (according to the above policies) and correct items ordered as a new order.
Can I exchange my items?
We do not offer exchanges. If a customer orders incorrectly, unwanted items should be returned (according to our standard policies) and correct items ordered as a new order.
Our high tech facilities are unlike any other manufacturing facilities in the world. Plazmo has cemented itself as the leader in technical competence, quality, delivery, performance and providing an unparalleled total overall value to our customers. Call or email us today to speak with one of our experts.
E-mail wholesale inquiries to: firstname.lastname@example.org
Or give us a call direct at +1 (402) 330-2222, 9am to 5pm CT, Monday - Friday